We, VIVOTEK, will follow the concerned regulations and protect your online privacy with our best efforts. This Privacy Policy explains why and what information VIVOTEK will collect and/or process, and how VIVOTEK will deal with it. If you have any questions, please contact your service provider.
Quick Links
What personal data we collect and process?
How We Use Your Personal Data?
What roles do we play in processing your data?
Cookies
Information or Content Sharing
How long do we keep your personal data?
Your rights and your personal data
Transfer of your personal data abroad
Further processing
Security
Privacy of data subjects under the age of 16
Place of user data storage
Changes
How to Contact Us
What personal data we collect and process?
VIVOTEK processes User data and Service data (defines as below) to provide VORTEX. This Privacy Policy applies solely to Service data and does not apply to User data. User Data are defined in our End User Agreement (available at: https://www.vortexcloud.com/agreement-user).
Service Data is the data including personal data VIVOTEK collects or generates during the provision and administration of VORTEX and related technical support of VORTEX, excluding any User Data.
Depending on your relationship with VIVOTEK, we may collect and process your personal data as follows:
- Identification Data (prospects, customers, business partners): names, job titles.
- Contact Details (prospects, customers, business partners): e-mail addresses and phone numbers.
- Setting and Operational Details (customers): account name, device identifiers, system access log, analytics data derived from User data, portal usage and operational status, software errors and crash reports, authentication details.
- Access Data (websites visitors, prospects, customers, business partners): IP addresses, cookies.
- Communication Details (prospects, customers, business partners): feedback, ask questions or seek technical support.
How We Use Your Personal Data?
We conduct our business in full compliance with privacy and data protection laws. All data processing activities are carried out on a legitimate basis and in accordance with applicable privacy regulations. We collect and process your personal data for the following purposes and legal grounds:
Provide VORTEX. We process your personal data to deliver VORTEX when it is necessary to conclude and perform our contractual obligations which we owe to our customer to provide VORTEX including activating the account you create for VORTEX and conducting checks to secure your data.
Maintain and improve VORTEX. We process your personal data to help us maintain and improve the performance of VORTEX when it is necessary to conclude and perform our contractual obligations which we owe to our customer to provide VORTEX and offer the best services we can, and continuing to improve the services to meet our customers’ needs or it is based on your explicit consent.
Provide and improve integrated services of VORTEX. We process your personal data to deliver and improve other integrated services of VORTEX that you request, when it is necessary to conclude and perform our contractual obligations which we owe to our customer to provide VORTEX and offering the best services we can, and continuing to improve the services to meet our customers’ needs or it is based on your explicit consent including third-party services that are enabled via VORTEX.
Assist you. We process your personal data to provide technical support for VORTEX, improve our technical support, inform you about updates to VORTEX and send other notifications relating to VORTEX when it is necessary to conclude and perform our contractual obligations which we owe to our customer to provide VORTEX and offering the best services we can, and continuing to improve the services to meet our customers’ needs or it is based on your explicit consent including notifying you of system updates, system interruptions, Privacy Policy and other terms of use updates and the license or payment status for VORTEX.
Comply with legal obligations. We process your personal data to comply with our legal obligations when we have a legal obligation to do so.
What roles do we play in processing your data?
We are the data controller with respect to processing your personal data contained within the Service Data. This means that we decide how your personal data is processed and for what purposes. We understand that you care how your personal data is used and shared, and we will deal with it carefully and responsibly.
We process the personal data contained within the User Data as the processor without reviewing the content or origin of such personal data. We process such personal data at Users’ direction. A User who uses VORTEX is the data controller of the User Data and are responsible for obtaining any consent and providing privacy notice required for the collection and use of such data.
Cookies
We receive and store certain types of data whenever you interact with us. For example, we use "cookies," which are unique identifiers that we transfer to your device for recognizing your device by our systems. When your web browser accesses our web pages, advertisements and other websites on our behalf, we gather certain types of data, including Internet protocol (IP) address, device ID or token, unique identifier, device type, referral URL, computer and connection data such as browser type and version, your browsing history and your web log information.
However, you may check to agree to all, agree to necessary part, or decline the data collection.
Information or Content Sharing
Your personal data will be treated as strictly confidential and will only be shared with the categories of data recipients listed below.
We may share or disclose your personal data to:
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Third party service providers whom we sub-contract to help us provide our services to you, and those who assist us in detecting and dealing with data breaches, illegal activities and fraud. In addition, we will ensure that all third-party service providers comply with GDPR requirements and have signed Data Processing Agreements (DPA), requiring third-party service providers to process your personal data as instructed and implement appropriate protective measures. When adding new third party service providers, we will inform you of the purpose in advance and seek your consent before sharing your data.Third party service providers are provided below:
Third party Service providers Service(s) Provided Amazon.com, Inc Amazon Web Services Apple, Inc Apple iOS Software/ Apple Push Google LLC Google Play Carota, Inc OTA Mixpanel Product Analytics Single sign-on Microsoft: Microsoft Entra Okta, Inc: Okta Zilliz Milvus Vector Database(dev site) - Government, courts, or law enforcement agencies, or third parties involved in legal proceedings, under a court order, or substantially similar legal procedure requiring us to do so, to comply with our obligations under relevant laws and regulations, to enforce and defend our policies and contracts with you, to respond to claims, or used as a response to verified requests relating to a government, criminal investigation, suspected fraud, or illegal activity that may expose us, you, or any other of our customers to legal liability.
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary for the given purpose that your data is used for. When we no longer need your personal data, we delete or anonymize it. We will retain different types of personal data for varying periods, as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by applicable law or for specific necessary purposes such as security, fraud and abuse prevention to protect against fraudulent attempts to gain access to user accounts, or to investigate violations of applicable agreements.
Complying with legal or regulatory requirements. We retain some personal data when required by an enforceable legal process or in compliance with applicable laws and regulations, such as assisting judicial investigations, and initiating or defending legal claims for the purpose of civil, criminal or administrative proceedings.
Your rights and your personal data
Unless subject to an exemption under the concerned regulations, you have the following rights with respect to your personal data:
- The right to request a copy of your personal data;
- The right to request that we correct the data, if it is found inaccurate or out of date;
- The right to request that we erase your personal data where it is no longer necessary for us to retain such data. If you choose to delete your account, we will erase your personal data within one month. However, in case of technical difficulty, you will be notified, and the complete erasure may take up to two months;
- The right to withdraw your consent to processing at any time;
- The right to request that we provide you with your data and where possible, to transmit that data directly to another data controller;
- The right, where there is a dispute in relation to the accuracy or the lawfulness of our processing of your personal data, to request that a restriction is placed upon further processing of your data;
- The right to object to us using your personal data to engage in direct marketing;
- The right to lodge a complaint regarding our processing of your data with the competent authority of the European Union member state where you reside or in which your data is processed.
If you make a request, we will respond to you within one month. If you would like to exercise any of these rights, please mail to Privacy@vivotek.com. We may ask you for additional information to verify your identity and for security reasons before disclosing the required information to you. We also reserve the right to charge a fee in compliance with the applicable laws and regulations.
Transfer of your personal data abroad
Because VORTEX is a global service, we must be able to transmit your data to other countries within our worldwide service host servers for the reasons set forth above. In making such international data transfers, we will ensure the protection of your personal data by applying the highest levels of security required by the applicable data protection regulations.
Further processing
Before we use your personal data for a new purpose not covered within this Privacy Policy, we will provide you with a new notice explaining this new usage prior to commencing. In such cases, we will find a lawful basis for the further processing and seek your prior consent to such further processing.
Security
We protect your data using technical measures to minimize the risks of misuse, unauthorized access, unauthorized disclosure, and loss of access. Some of the safeguards we use are data pseudonymization, data encryption, firewalls and data access authorization controls. We take data security very seriously, therefore the security mechanisms used to protect your data are checked and updated regularly to provide the most effective protection against abuse. If you believe that the security of your data has been compromised, or if you would like to know more information on the measures, we use to protect your data, please contact your service.
Privacy of data subjects under the age of 16
Our products and services are not targeted to persons under the age of 16. We do not knowingly collect or process personal data from persons under the age of 16.
Place of User Data storage
For video and audio data collected from VORTEX and managed by Users, Users may choose where to store the audio and video data from the following four countries: the United States of America, Germany, Australia and Japan. Other User Data are stored in the United States of America by default.
Changes
We reserve the right to revise this Privacy Policy and will release the most current version on our website.
How to Contact us
If you have any questions about our privacy policy, the data we hold on to you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: Privacy@vivotek.com